Hunter Worth Essay

Communication is the process by which entropy is exchanged and understood by two or more commonwealth. A coach-and-four must not sole(prenominal) possess good conference skills, he must excessively be able to communicate strongly. When chat inter contently, managers should be aware of critical factors that may affect converse. For example, language barriers, ethnic differences, and the arouse a bun in the oven utilise to communicate to name a few.Based on Vicente Ruizs actions and his conversation with toot Moore, the differences in pagan attitudes towards confabulation in the United States as compared to Mexico that can be detected can be explained according to Geertz Horfstedes value dimension. Americans tend to be individualistic in that individuals are expected to look after themselves. Mexicans on the other invent lean more towards collectivism, as they favour a more tightly knit social framework, where members of an organization protect from each one other s interest. Where Americans capture a low power distance, in contrast Mexicans have a high power distance.Power distance refers to the degree to which people accept inequality in power among institutions, organizations and people. Both sides reckon to be very assertive however, it is obvious that at that place are differences in cultural attitudes toward communication between these two countries. Americans tend to do business directly, whilst Mexicans prefer to spend a penny relationships before going into business, and they also dont seem to value punctuality as time is a flexible commodity. soul these differences is therefore very important in doing business, as cultural attitudes shrink from an important part when doing business internationally.Also if consideration is not given(p) to street richness, the wrong message could be sent. The channel used in this case caused grub Moores communication to be brooded routinely. Communication, although it appears to be a simple process, must be through with(p) properly and effectively to ensure success in business in not only the domestic environment, but also when communicating globally. What was the main purpose of Chucks communication to Vicente? To Michael Sato? What factors should he have considered when choosing a channel for his communication to Vicente? Are they the same factors he should have considered when communicating with Michael Sato?Chuck Moore is the national sales manager for Hunter-Worth. He was concerned that a shipment of a new interactive cuddly plush illumination would not pay back on time for the Christmas season sales. He therefore communicated with Vicente Ruiz, the plant manager of the Mexican subsidiary that manufactured the toy. The main purpose of Chucks communication to Vicente was to inquire about the status of the latest order, which was late. He asked for a production schedule for pending orders, and also requested a specific explanation as to why the Mexican plant se emed to be having problems with exaltation orders on time.Michael Sato is the executive vice president for sales and marketing, and he is also Chuck Moores supervisor. The man purpose of Chucks communication to Michael Sato was to appraise him of the problem he was having with Vicente Ruiz and also his concerns as to the availability of the toy that could be the seasons beat seller. Chuck used up(a) communication, which are messages transmitted from the lower to the higher levels in the organizations hierarchy, and this falls in the type, problems and exceptions, where a manager would inform his supervisor of any serious problems, and to pretend senior managers aware of difficulties.His communication to Michael was also to inform him of what he had done so far, and also to get advice on what else could be done. Chuck had a choice of many different channels he could have used to communicate with Vicente. He chose to send an email. When choosing a channel for his communication to Vicente, Chuck desireed to think about the urgency of the information he essential or the nature of the message he was sending and use the best possible channel of communication. This is where channel richness comes in.Channel richness is the sum up of information that can be transmitted during a communication episode. The channel that Chuck chose to communicate with was low in channel richness. In the hierarchy of channel richness of which face-to-face communication is the highest and reports or bulletins are the lowest, there are advantages and disadvantages. High channel richness has the advantage of being fast, two-way with fast feed- back. There was a breakdown in communication repayable to the Chucks choice of channel ofcommunication, as his message was deformed by noise in the form of interference by Vicentes secretary, who treated it as a routine message and handled it accordingly. These are the same factors Chuck should have considered when communicating with Michael S ato, as he was sought a quick resolution to the situation. He again used a channel low in channel richness and his message was dealt with. Since Michael Sato was also his friend, he could have taken the opportunity to meet with him and discuss ideas on how to nail down the problem.Instead Michael Sato dealt with the situation as it was communicated to him. Face- to-face communication in this instance would have been a better channel, thus avoiding mis correspondences. If you were Chuck, what would you have done differently? What move would you take at this point to make sure the supply of the customary new toy is sufficient to meet the anticipated demand? With an understanding of the cultural differences of his Mexican counterpart, if I were Chuck first of all I would have developed a personal communication network with Vicente Ruiz.This is the ending of personal relationships that cross departmental, hierarchical and even organizational boundaries. Since Mexicans like to build relationships before doing business, it would have been profitable to build a personal communication network with the Mexican subsidiary. At this point Chuck may treat this situation as he would a crisis, and taking into consideration the utterly period of time to fix the situation, he needs to begin with effective communication, since prompt and thoughtful communication with Vicente can turn the situation to his advantage.He should not lose focus at this time, and he should also pay a visit to the Mexican subsidiary to do damage control. With rough-cut understanding of Vicentes supply problems and Chuck Moores urgent need for an ample supply of the popular new toy, both(prenominal) managers should meet, and listen to each others problems and come to a solution that would benefit both sides, thus building a relationship for future references.